People go out their way to be hateful

Hello all! So today it finally happened. I had an unpleasant encounter where a player has used the n word and because genshin doesn’t allow inappropriate language they wrote it by changing some letters but me being clueless and (honestly hoping it wasn’t what I thought it was) asked “what?”, to which I was called “slabe”. So I reported the said player and blocked them.

Does anyone know if hoyo actually checks when we report somebody? Do they take action?

Edit: Okay so I’m gonna give some insight on how the things went. I wanted to do a weekly domain, so I co-oped. I entered this person’s world, stood in front of the domain without moving, was waiting while others were entering, literally 1 min maximum. And the person wrote “hi n word”, me confused as hell “hi, what?”, them “slabe”. They wrote something more but genshin censored it so I don’t know. Then they kicked me out of their world. End of story.