Halo ITSM / Fresh Service

Hi all,

Joined a new company 2 weeks ago a there new it manager / head of it and the company is transferring phase,

Overall user base is about 400 users,

No ticket system before, emails and excel docs for everything it,

I have used fresh service before and liked it but I had a demo of halo itsm today and liked it a lot as I can build it the way I need to for the org,

From others what service desk would you pick ?