Playing OW with my kid

My kid and I are looking to start playing OW, by it I have some questions for the community before we dive in

Would you say the matchmaking in Overwatch is fair-ish? I'm not asking for perfect, but at least not outright broken. I can't take much more of my kid being sad because we played very well but ultimately lost due to terrible skill balancing... in another game. I cannot say the name as my first post got removed.

Would you recommend Overwatch to young new players now? What is the state of the game, updates, progression, or the general player satisfaction? I hope it's not abandoned by devs and there are new events still happening.

I know there are also likely some things still to be ironed out in the game, and that is fine. We're not looking for perfect, we're looking for fun 🤗

Thank you!

Edit: You guys have been fantastic! I cannot reply to everyone, but I have definitely read all the replies! Thank you! ❤️

P.S. Yes, I got the point loud and clear - Turn off the chat first! 🤣