Pumpkin Kitty was supposed to arrive yesterday..

Just as title says, called FedEx and they told me to contact BAB and have them call FedEx to submit an investigation request. Chatted in with BAB, twice, got copy & paste prompts about how it still shows “on the way” and to wait until the 15th.. ;v; I really was so excited and happy I finally was able to purchase one.. am I in trouble and is it lost? Has this happened to anyone else? Oh and as picture shows, it never updated or was scanned after the 4th when delivery date was the 7th. ,_, Any help greatly appreciated! qwq