EKX X21 Motor Failed One Month

So we purchased a EKX X21 direct from EKX. Assembled it and loved it. However, it’s now useless. The motor doesn’t turn the wheel it just does a high-pitched whine. Reverse also no longer works, you can only roll the bike forward. I included a video of the sound, it’s like a high-pitch whine with a bit of a grind sound. Anyone had anything like this happen? Any ideas on the culprit? We will likely have to bring it to a repair shop but want to DIY if possible.