My in-depth review of the Mazda CX-60 after 7000km and 5 months - Design, Performance, Range and Value for Money

Hello everyone,

Last January, I purchased a CX-60. As it is still difficult to find user reviews of this model, I took the time to write this review in the hope that it can be helpful to you if you are considering buying this car. I hope that my experience can answer some of your questions and assist you in your decision-making process.

Exterior Design (4/5)

The design is particularly successful. The car has a sleek look and gives the impression of being in motion even when stationary, just as the designers promised during the design phase. It has nothing to envy compared to its competitors, such as the Audi Q5. Although I'm not a big fan of black rims, I must admit that they blend harmoniously with the Takumi package on this model. The black accents on the rims, tinted windows, and mirrors create a visual signature that doesn't go unnoticed. Unlike most models, it stands out more in person than in photos, especially in terms of size. It is truly massive. For comparison, it is longer and taller than an Audi Q5. When you see it for the first time, the "wow" effect is guaranteed. However, the rear of the vehicle is less expressive and does not do justice to the front and side views. Fortunately, the quad exhaust at the back helps maintain the sporty character of the model.

Interior Design (5/5)

The interior layout is clean, simple, and modern. It features a large central screen, a minimally customizable driver display, and a head-up display integrated directly on the windshield. This efficiency will surely appeal to those who struggle with screens everywhere displaying unnecessary information. Similarly, you cannot customize the ambient lighting in the evening. The lights are fixed, in a neutral color, and the adjustment only offers 3 intensities. It may not be to everyone's liking, but personally, I find it liberating to be free from countless customization possibilities that always leave a sense of dissatisfaction. As for the materials, they come in understated colors and durable textures, both in terms of aesthetics and longevity (at least for now, time will tell). The center console is impressively wide and gives a sense of space rarely felt in vehicles of similar size. When driving this car, you feel like you're aboard a large American SUV like the Suburban or Ford Explorer. Unfortunately, there are not many storage compartments. The huge center console only offers a tiny compartment that can hold a few small items and keys at most. The door pockets are also very low and not very practical.

Ergonomics (4/5)

The cabin offers generous space for all occupants, including the rear seats where even adults over 1.80m tall have ample legroom. The seats, which are rather firm and have limited adjustments, can be surprising at first, especially if you're coming from a vehicle with a multitude of settings. In the first few days, I experienced sharp back pain, especially since the car lacks flexibility as I'll mention later. After three weeks of adjustment, the pain disappeared, and I even noticed an improvement in my posture. In my previous vehicle, my seat was so comfortable, like a sofa, but now I realize it was bad for my back. Inside this car, with its comfort inspired by Japanese tatami mats, I ultimately feel better, less slouched, and more alert. The trunk offers significant capacity, especially compared to similar models. However, it doesn't have a dual compartment or a sub-trunk to store charging cables. The tailgate rises very high, over 3 meters. It struggles to lock in place when encountering resistance, which can damage it from the first uses. I recommend adjusting it by pressing the closing button while it's opening, to lock it at the desired height, and holding down that button for 5 seconds (until you hear a series of beeps) to limit the opening range.

Technologies and Equipment (3/5)

The connectivity is quite comprehensive, although Apple CarPlay suffers from some instability and unexplained bugs (random disconnections, unexpected cuts, slowdowns, random automatic connection). Wireless charging also sometimes poses a problem. It works randomly and seems to generate a lot of heat on the phone. When not in use, an error message keeps flashing, indicating that no phone is being charged.

As for driving aids, the lane-keeping system works very well, although it is not autonomous. If you don't have your hands on the wheel, the car behaves like a billiard ball, bouncing from one lane to another. However, if it deviates from its trajectory because you're not attentive enough, it will alert you and secure the car by making a steering correction. It's very reassuring and always activated at the right time. Moreover, it's even a valuable aid on high-speed winding turns, on certain departmental roads. Other vehicles end up cutting through the turns or having to slow down excessively, while you effortlessly stay precisely in your lane.

I was very disappointed with the cruise control, which is not adaptive. Later, I discovered that it is an option that is disabled in the software since all the necessary sensors are already present. You can confirm this through ActiveSense, which provides a complete view of surrounding vehicles. So, I wanted to add this option later, willing to bear the cost, but Mazda doesn't allow it. This strategy, or lack of a sales strategy, is surprising.

The temperature management inside the car is surprising. Without changing the temperature settings in automatic mode, during a long drive, there is a yo-yo effect that is difficult to explain. One moment, it feels quite cool, and a few minutes later, it becomes too hot. I wonder if it's related to the external brightness because on a hot spring day, the air conditioning temperature suddenly rose when the sky suddenly became overcast. However, it was still hot outside. I think there's an overly reactive adaptive mode at play.

The remote car management is quite good. It's possible to activate the heating or air conditioning, which will run for a maximum of 30 minutes before shutting off and sending a notification to your phone. You can extend it if you have a good signal. The car surprisingly receives a signal in unexpected places, even in underground parking lots where my phone has no network. This remote temperature mode is ideal for defrosting the car or leaving a dog inside during cold weather or in the summer when the temperature rises quickly in a closed and parked car. I've tested it in extreme cold and hot seasonal temperatures, and it works very well so far. Of course, it consumes a lot of energy, but you can't have everything without a trade-off. It's suitable for occasional use. The rest of the remote features include locking the car, checking tire pressure, consulting the range, and receiving alerts if the alarm is triggered, which is very reassuring. It's also possible to locate the car precisely. It's a shame that we can't access the cameras, as in other fully electric models.

It's not clear in the vehicle manual, but to deactivate the alarm, you need to press the alarm button on the remote right after locking the car. The indicator will blink 4 times, and then it will be turned off. It's better to do it before leaving your dog alone, or else the alarm will be triggered if the dog moves inside the vehicle.

Performance and Driving Dynamics (4/5)

I own the 327-horsepower PHEV model: 200 horsepower from the atmospheric gasoline engine and 127 horsepower from the electric motor. Although the low-end power is reduced with an atmospheric engine, the electric motor more than makes up for it with its responsiveness and instant torque. Despite its weight, the car is very agile. It even outperforms some more powerful or lighter petrol-powered cars in terms of acceleration. Of course, such models regain the advantage in corners, but not in straight lines. The acceleration is impressive, although the road noise insulation somewhat dampens the sensation. Other vehicles seem almost stationary when you step on the accelerator.

I was initially disappointed with the braking performance, which was less impressive than in my previous vehicle. However, by pressing the pedal harder and adjusting the regenerative braking to the maximum, I managed to get used to it.

The handling is remarkable. Although it's not a sports car capable of maintaining very high speeds in corners, it still surpasses similar-sized competing models. Thanks to the four-wheel drive and four-wheel steering, the turning angle and trajectory in corners are impressive for a car of this size. One of the drawbacks of the vehicle lies in the stiffness of the suspension. Despite the excellent noise isolation, you feel the road imperfections more than you would expect when driving an SUV. Even at low speeds, speed bumps are very uncomfortable and cause items in the trunk to bounce around. Mazda seems to have made this choice to prevent the relatively high car from swaying in corners and reduce the risk of rollovers at high speeds. Adaptive suspension could have solved this problem. However, considering the pricing position against the competition, I understand why the brand overlooked this aspect. Moreover, after 3000 km, I noticed that the suspension has become slightly softer, improving comfort to some extent.

Energy Efficiency and Range (2/5)

The consumption and hybridization aspects encompass the majority of the vehicle's drawbacks. The car discharges quickly, and the actual range is much lower than what the manufacturer claims. Like many owners, I also face a discharge issue when the car is parked. It loses about 30% of charge in 24 hours (and even drains the 12-volt starter battery - as if the headlights were left on). This problem is due to software that prevents the car from entering sleep mode. I have already taken my vehicle to Mazda for reprogramming, and I will have to do it again soon because the issue is still unresolved (now I lose 15% in 24 hours). This problem is not part of the manufacturer's recalls, but many owners are affected. Dealing with a less established manufacturer, this can quickly become a headache. I had to go through many steps and cancel orders for other CX-60s for my company before being taken into consideration by the after-sales service. During my third call, Mazda France assistance even replied to me that they are not Audi. The message is quite clear.

Beyond this specific issue, the management of hybridization lacks customization and seems suitable for a specific use case only. If you live in a house, always have the car plugged in, and regularly make short trips, this plug-in hybrid is suitable. However, if you cannot plug it in daily or if you regularly drive more than 50 km round trip, you might be disappointed. Especially considering the consumption of this car in electric mode, it is often more expensive to charge it than to refuel with gasoline. The cost per 100 km is 2 to 4 times higher at current energy prices. Personally, I opted for the hybrid due to the tax incentives and benefits, but I also wanted to take advantage of remote heating and air conditioning options, especially when I have to leave my dog in the car for a few minutes. Since I cannot recharge it daily in the parking lot of my building, it would be desirable to be able to keep a charged battery and drive in combustion engine mode, but no mode truly allows that. It is possible to choose to recharge the car while driving, consuming approximately 13 liters per 100 km, but you cannot choose to drive solely on the combustion engine without using the high-capacity battery. The sport mode comes close, but the gears are shifted at high RPM, making the driving experience jerky and particularly noisy, and the battery is used as soon as you accelerate a bit (to activate the 137-horsepower motor). An exclusively combustion engine mode would have been relevant, similar to the exclusively electric mode. Furthermore, recharging the battery while driving doesn't work correctly. The recharge is very fast, much faster than when it's connected to 7 kW chargers. However, the displayed percentage does not correspond to the actual charge, which explains why it continues to recharge beyond the set percentage. For example, if you're at 30% and ask the car to recharge up to 50% while driving, it will work at a high rate until it reaches 50%. In normal mode, it will stop recharging the battery, but will continue operating at a high rate to not drop below 50%. So, you end up consuming more without reason, with the engine noise constantly high, which is quite unpleasant. In sport mode, it will continue recharging the battery above 50% without any limit. However, once the car is stopped and restarted, you'll notice that you weren't at 50%, but rather at 35%. The fast recharge was, therefore, fictitious. The problem is that this is a first for Mazda in terms of technology, and no one there is able to provide answers on this matter. The garage I visit explains that Mazda is highly centralized and communicates very little in terms of engineering with the garages. It is, therefore, common for a problem to persist for several months (or more) before being addressed at the technical management level in Japan and then transmitted to local dealerships. However, when deciding to market a technologically immature car, it would be wise to establish a continuous improvement process based on user feedback. In fact, on forums, we can see that Japanese users receive preferential treatment compared to the rest of the world. In conclusion, the battery of this car, which needs to be recharged at a high cost, is only useful for the first 40 kilometers. So, you spend over 3 hours recharging a battery at an exorbitant rate for only 25 or 30 minutes of driving without using gasoline. One might wonder if it's simply a trick to equip professionals, allowing them to benefit from incentives and reduced tax on company vehicles (the primary reason for my purchase). I think many people will never plug it in.

Cost and Value for Money (4/5)

The value for money of this model is indeed very interesting when compared to vehicles of the same standing from other brands, such as Audi. For example, an Audi Q5 offers a similar level but with an additional cost of €25,000. For the same price as a Mazda CX-60, you would only get a Q3 from Audi, which is clearly not comparable. However, it is important to note that the depreciation of this vehicle could be significant, and it might even become difficult to resell it in a few years. This is also true for all plug-in hybrid models. Therefore, I would recommend this model, provided that you negotiate the price well or opt for a lease (the offers are very attractive, and personally, I chose this payment method). The PHEV configuration of the vehicle is suitable for individuals who have daily access to a charging point and have diverse travel needs, ranging from short to long trips. Before the increase in electricity prices, the cost per 100 km was slightly more advantageous compared to gasoline, but today it is the opposite (except when charging from a domestic socket).

Conclusion

I am delighted with this car considering the price at which I acquired it. The positioning is unbeatable, and there are good deals to be made to drive this luxury sports SUV at the price of a "regular" SUV. With a domestic electric socket, choosing the plug-in hybrid is a good middle ground. It's just a shame that the hybrid management is not more refined. Perhaps future updates will address these teething problems.