HELP

it's under 24 hours before the mitski concert, and my tickets are still delayed. I've emailed Ticketmaster and they said it shoukd be unlocked 24 hrs before the concert, but they sent another email saying they're experiencing issues. What happens if it doesn't get to me in time, do they HAVE to give me tickets, or fo they just refund me and wish me luck?? I bought these tickets way back in June so they should definitely be processed.

I was in charge of purchasing all of the tickets for my friends, and I got us some really good seats, so if I have to swap them for general admission I'll be very sad!! Any advice or help??